Legal information

Refund Policy

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Last updated: September 15, 2026

This translation is provided for convenience. The French version is the legally binding one and prevails in case of any discrepancy: read it in French.

This policy explains when and how MyHub Solutions LLC (MyBoost) refunds an order. It applies the terms of sale (the "Terms of Sale"), which prevail in case of doubt.

1. Withdrawal

If you are a consumer, you have 14 days from the order or subscription to withdraw, without giving any reason (article 8 of the Terms of Sale).

  • Service fully performed before your withdrawal, following your express request for immediate performance: the right of withdrawal no longer applies, and a mere change of mind does not give rise to a refund.
  • Service being performed: you are refunded, less an amount proportionate to what has been provided up to your withdrawal.
  • No express request obtained: you are refunded in full.

To withdraw, use the "Withdraw from the contract here" function, write to contact@myboost.fr or contact Emma. The refund is made no later than 14 days after we have been informed of your decision.

2. Service not delivered or late

If delivery has not started or has not been completed within the time frame shown on the service page when you ordered, contact us. At your option, we will complete the delivery as quickly as possible or refund the part not performed.

If you are a consumer, you may also, after asking us to perform the service within a reasonable additional period, terminate the contract (Code de la consommation (French Consumer Code), articles L216-6 et seq.) and obtain a refund of the sums paid.

The time frame does not run while delivery is blocked by a cause beyond our control, for example a profile switched to private or a changed username (see the delivery policy).

3. Partial delivery

If the quantity delivered is less than the quantity ordered, we deliver the balance free of charge or, if you prefer, refund the undelivered portion, pro rata to the price.

4. Drop after delivery

Refills are free, and the drop-protection guarantee is free and lifetime. If any delivered followers, likes, views or other engagement disappear, we deliver them again at no cost (article 9 of the Terms of Sale). A drop after delivery therefore gives rise to a refill rather than a refund, without prejudice to your statutory guarantees.

5. Lack of conformity

If the service does not conform to what was ordered, you may have it brought into conformity and, failing that, obtain a price reduction or terminate the contract, with a refund within 14 days at the latest (article 10 of the Terms of Sale).

6. Duplicate payment or billing error

A payment charged twice is refunded in full. If the amount charged does not match the price displayed when you ordered, the difference is refunded to you.

7. Subscriptions

  • Cancellation takes effect at the end of the current period; the period already paid remains due and its deliveries continue, except in the case of withdrawal or lack of conformity.
  • If a renewal is charged after your cancellation request has been received, it is refunded to you in full.

If you report the error before delivery starts, we correct it free of charge. If delivery has already started on an incorrect link that you provided, the part already delivered cannot be recovered; the balance is delivered to the correct link or refunded, at your option.

9. Refund method and time frame

  • The refund is made using the payment method used for the order, unless you expressly agree to another method, and at no cost to you.
  • It is made without undue delay and no later than 14 days after we have been informed of your withdrawal, or after your request has been accepted in other cases.
  • Your bank or payment provider may take a few additional days to show the amount in your account.

10. Payment disputes

Before opening a payment dispute (chargeback) with your bank or with PayPal, please contact us: most requests are resolved more quickly directly with us. If a dispute is opened, we provide the payment provider with the relevant information about the order, and any delivery in progress may be suspended while it is being reviewed. A dispute does not limit any of your statutory rights; however, it cannot give rise to a second refund of an amount already refunded.

11. Making a request

From your customer account, through Emma (AI assistant, a team member can take over) or by email at contact@myboost.fr. Please provide:

  • your order number;
  • the email address used for the order;
  • the reason for your request.

You can also use the contact form. For any question about your rights, see the Terms of Sale.